Refraime may collect personal information that you voluntarily provide when you visit our website, complete a form, request information, schedule a consultation, contact us, become a customer, or otherwise interact with us.

Personal information we may collect includes:

• First and last name
• Email address
• Telephone and mobile phone number
• Business or company name
• Job title or role
• Mailing or billing address
• Contact information
• Information submitted through website forms
• Consultation and appointment information
• Customer service requests
• Communications sent to us by phone, email, SMS/text message, website form, or chat
• Information relating to the products or services you request from us
• Billing and transaction-related information when applicable

When you provide your mobile phone number, we may collect and maintain that number along with records relating to your communication preferences and, where applicable, your consent to receive SMS/text messages from Refraime.

We may also automatically collect certain technical and usage information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website or source
• Pages visited
• Dates and times of visits
• Website interactions
• Cookie identifiers and similar technical information

Refraime uses the personal information and contact information we collect for legitimate business purposes, including to:

• Respond to inquiries and requests
• Contact prospective and existing customers
• Provide requested products and services
• Schedule and manage consultations and appointments
• Send appointment confirmations and reminders
• Provide customer support
• Communicate regarding an account, service, project, or transaction
• Send service-related notifications and updates
• Send SMS/text messages when the recipient has provided applicable consent
• Send marketing or promotional communications when permitted and when appropriate consent has been provided
• Process transactions and maintain business records
• Operate, maintain, and improve our website and services
• Analyze website traffic, performance, and user interactions
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal, regulatory, and contractual obligations

We use mobile phone numbers to communicate with users regarding inquiries, consultations, appointments, customer support, service updates, and other communications for which the user has provided appropriate consent.

Users may choose to provide their mobile phone number and consent to receive SMS/text communications from Refraime.

Depending on the consent provided, messages may include appointment or consultation confirmations, reminders, customer support communications, responses to inquiries, service updates, company information, and marketing or promotional communications.

Message frequency varies. Message and data rates may apply.

Consent to receive marketing SMS messages is not a condition of purchasing goods or services.

Users may opt out of SMS communications at any time by replying STOP. Users may reply HELP for assistance.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Refraime does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their marketing or promotional purposes.

Refraime and its website service providers may use cookies, pixels, tags, analytics tools, and similar tracking technologies to operate the website, understand how visitors interact with it, improve website functionality and performance, and measure the effectiveness of our services and marketing efforts.

Cookies and tracking technologies may collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Time spent on pages
• Website navigation and interactions
• Date and time of visits
• General geographic information derived from an IP address
• Cookie or device identifiers

We may use analytics services to understand website traffic, visitor behavior, website performance, and how users interact with our website.

Some cookies are necessary for the website to function properly. Other cookies and tracking technologies may be used for analytics, functionality, performance, or marketing purposes.

Users can generally control or disable cookies through their web browser settings. Disabling cookies may affect certain website features or functionality.

Refraime does not sell personal information.

We may share limited personal information with vendors, service providers, or subcontractors that perform services on our behalf, such as:

• Website hosting
• Technology infrastructure
• Customer relationship management
• Communications services
• Customer support
• Appointment scheduling
• Payment processing
• Analytics
• Security and fraud prevention
• Professional and administrative services

These service providers may receive information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by applicable law, regulation, court order, legal process, or government request, or when reasonably necessary to protect Refraime, our customers, or others.

For avoidance of doubt, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Refraime uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or loss.

These safeguards may include access controls, authentication measures, secure technology systems, monitoring, and limiting access to personal information to personnel and service providers that reasonably require access to perform their responsibilities.

No method of Internet transmission or electronic storage is completely secure, and therefore absolute security cannot be guaranteed.

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain appropriate business records, comply with applicable laws, resolve disputes, and enforce agreements.

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

• Update or correct your contact information
• Unsubscribe from marketing emails using the unsubscribe link provided in the email
• Opt out of SMS/text messages by replying STOP
• Request SMS assistance by replying HELP
• Manage cookies through your browser settings
• Contact us regarding questions about your personal information or privacy rights

To submit a privacy-related request, contact us at hello@refraime.io.

Our website and services are intended for businesses and adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Our website may contain links to third-party websites or services. Refraime is not responsible for the privacy practices of those third parties. We encourage users to review the privacy policies of third-party websites before providing personal information.

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

When changes are made, the “Last Updated” date at the top of this Privacy Policy will be revised.

For questions about this Privacy Policy or our privacy practices, please contact: