Refraime (https://refraime.io) builds and operates websites, AI call answering, appointment booking, and lead follow up services for local service businesses. This policy explains what information we collect, how we use it, and the choices you have. It applies to this website and to the services we operate for our clients.

• Contact details you provide through our forms, booking pages, or calls: name, email address, phone number, business name, and anything you include in a message.
• Call and message content. When our AI receptionist answers a call or sends a text on behalf of a business, we process the call audio, transcripts, and message history needed to book appointments and follow up with leads.
• Usage data such as pages visited, device and browser type, and approximate location, collected through cookies and similar technologies to understand how the site is used and improve it.

• To provide our services: answering calls, booking appointments, sending confirmations and reminders, and following up with leads.
• To respond to your inquiries and schedule consultations.
• To operate, maintain, and improve our website and services.
• To send service updates and, with your consent, marketing communications you can opt out of at any time.
• To comply with legal obligations and protect against fraud and abuse.

If you opt in to receive text messages from us or from a business we serve, message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.

We do not sell your personal information. We share it only with service providers who help us run the platform (such as hosting, telephony, messaging, scheduling, and analytics providers), with the business you contacted (if you called or messaged one of our clients), and where required by law. Service providers may only use your information to provide services to us.

When we answer calls or send messages for a business, we process that data on the business's behalf. The business you contacted is responsible for its own customer relationships; if you want your information removed from a specific business's records, contact that business or reach us and we will help route your request.

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it. Data is encrypted in transit and at rest, and access is limited to people and systems that need it to provide the service.

• Opt out of marketing emails via the unsubscribe link, and of texts by replying STOP.
• Request access to, correction of, or deletion of your personal information by contacting us.
• Disable cookies in your browser settings; parts of the site may work differently without them.
• Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act. We honor verified requests and do not discriminate against you for exercising your rights.

Our services are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

We may update this policy from time to time. We will post the new version here and update the effective date above. Material changes will be communicated to active clients.

Questions or requests about this policy: hello@refraime.io.